|
 |
Categories |
 |
|
| Shipping & Returns |
 |
|
|
Shipping Information and Return Policy
Pennsylvania Residents will be charged 6% sales tax on their order.
United States Shipping
Still Creek Inc ships to all US addresses except Alaska and Hawaii by UPS. UPS affords both our customers and us tracking and insurance on your order. Please provide a full street address for shipping. Our shipping charges are based upon package size and weight, and will be calculated at the time of your order.
Post Office Box, Alaska and Hawaii Shipments Still Creek Inc ships to Post Office Boxes, Alaska and Hawaii by US Priority Mail. The shipping charges are the same. Priority Mail usually takes 2-3 days but does not provide tracking and insurance. Please let us know if you would like tracking and/or insurance on your order.
International Shipping
Still Creek Inc will ship internationally under the following conditions:
We reserve the right to refuse to process any order or to refuse to ship to certain countries. Processing of international orders takes longer. Please allow time for us to pack and weigh your order and estimate the postage & handling cost. We will e-mail this information to you before your order is processed and shipped. We must haveconfirmation of acceptance of shipping costs and policies before your order is finalized. Most orders are shipped by International First Class Mail. Delivery for most shipments is estimated by the US Post
Office at 7-10 days. Although most parcels arrive in this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. There have been instances of parcels taking 3-4 weeks to arrive. Still Creek Inc has no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping. If you order does not arrive within 30 days, we can place a claim with the US Post Office for a lost parcel. Under US Postal regulations, this is the earliest we can ask for a claim inquiry.
It can take an additional 30 days for the Post Officeto investigate. Customs, Duty Tax and VAT - Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if neccessary. You can usually obtain this information by contacting your postal office or customs office. Still Creek Inc will not falsify any information on the customs forms.
Packaging
Still Creek Inc takes great care in packing your order to ensure its safe arrival. All plush items are packed in plastic bags and fragile items are cushioned with p-nuts. Still Creek Inc recycles packaging material whenever possible - we ask you to do the same.
Sending a Gift
If you would like a gift sent, please provide the full name and address of the recipient in the ship to box. Please indicate that the order is a gift. Still Creek Inc is happy to include a message with your order - please let us know what you would like the message to say. We will e-mail you a confirmation but will not mail a receipt to you. Still Creek Inc cannot at this time provide a gift-wrapping service.
Returns
We will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in saleable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds will be credited back to the card used to purchase the item. We do not refund shipping. Returns sent without an authorization are subject to a 20% restocking fee.
Damaged Goods
If goods are damaged during shipment by UPS, save the item, the box and all packing material. Notify us and we will place a claim with UPS. UPS insures all shipments and so far has made good on them. You may have to allow a UPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense. If you request that we use the US postal service and decline insurance to save on shipping cost, any adjustment for damage will be between you and the post office.
Canceling Orders
We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at sales@stillcreekinc.com. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.
Click here to read our privacy policy
|
|
|
|
|
